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Cancellation Policy

At BirdnWild, we strive to make our policies as simple and fair as possible for both our clients and our guides. Please review our cancellation policy, which is designed to be flexible for our clients while providing security for our guides.

How to Cancel a Booking

To cancel a tour, please follow these steps:

  1. Log in to your account.
  2. Navigate to your personal zone.
  3. Select the tour you wish to cancel.
  4. Choose the "Cancel" option.

We appreciate it if you can provide a brief reason for the cancellation, as this helps both the guide and other users understand the situation.

Tour Cancellation Terms

This policy applies to cancellations made by either the client or the guide.

Each tour might have a unique cancellation period determined by the guide. We recommend reviewing these terms before you book the tour.

Client Cancellations:

  • If you cancel a tour during the free cancellation period, you will receive a full refund of your reservation, besides online transfer costs.
  • If you cancel a tour after the free cancellation period, you will not receive a refund.

Guide Cancellations:

  • If a guide cancels a tour at any time, the client will receive a full refund of the reservation.

Important Note on Timing:

All cancellation times are calculated based on the time zone of the tour location.

Default Tour Start Time: If no specific start time is listed for a tour, 8:00 AM local time will serve as the default start time for calculating free cancellation windows.

Policy Amendments

BirdnWild reserves the right to modify or amend this Cancellation Policy at its sole discretion. We will notify you of any changes by posting the updated policy on our website.