Privacy Policy

1. Introduction

Bird and Wild ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

Personal Information

We may collect:

• Name and contact information (email, phone number)
• Account credentials
• Payment information (processed securely through Stripe and PayPal)
• Profile information (bio, languages spoken, certifications for guides)
• Location data for tour services

Automatically Collected Information

We automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Usage data (pages visited, features used)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Provide and maintain our services
• Process bookings and payments
• Send booking confirmations and reminders
• Enable communication between travelers and guides
• Improve our platform and user experience
• Send promotional communications (with your consent)
• Ensure platform security and prevent fraud

4. Information Sharing

We may share your information with:

• Guides/Travelers: Necessary booking details to facilitate tours
• Payment processors: Stripe and PayPal for secure payment processing
• Service providers: Third parties who help us operate the platform
• Legal authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security assessments
• Limited access to personal information

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Tour Messages and Retention

Private messages are organized in one thread for each traveler, guide, and tour. Authorized BirdnWild administrators may access these threads when needed for customer support, safety, fraud prevention, dispute handling, or enforcement of platform rules. Administrators may remove individual messages or block a thread. Those actions are recorded in an audit log that does not preserve removed message text.

• If a confirmed or completed tour exists, the full thread is deleted 90 days after the end of the most recent such tour.
• If no tour is completed, the full thread is deleted one year after it was created.
• A later valid booking for the same tour extends the thread's retention deadline.

Message bodies are not included in notification emails. Encrypted disaster-recovery copies of messaging data are segregated from long-term backups and expire within 90 days. They are accessed only when needed to recover the service.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Export your data in a portable format

To exercise these rights, please contact us at support@birdnwild.com.

9. Children's Privacy

Our platform is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

For questions about this Privacy Policy or our data practices:

Email: support@birdnwild.com